Privacy Policy

Effective Date: December 5, 2025 | Last Updated: January 15, 2026

1. Introduction

Welcome to Trovvy. This Privacy Policy explains how Trovvy, LLC ("Trovvy," "we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application and related services (collectively, the "Service").

Trovvy is a family-first pet management platform that enables households to collaboratively track pet training, goals, health records, and social connections. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

Account Information

Family and Household Information

Pet Information

Medical Records

Training and Behavior Data

Service Provider Information

If you register as a service provider:

Communications

2.2 Information Collected Automatically

Usage Data

Analytics Data

Device Information

Location Information

2.3 Information from Third Parties

Payment Processors

Advertising Partners

3. How We Use Your Information

Provide and Improve Our Service

Enable Service Marketplace Features

Communicate With You

Personalization

Advertising (non-premium users)

Safety and Security

4. How We Share Your Information

4.1 Within Your Family/Household

Family members you invite can view and edit shared pet information based on their assigned role (Owner, Admin, Member, or Guest).

4.2 With Service Providers

When you book services or grant access:

4.3 With Third-Party Service Providers

Payment Processing

Advertising

Affiliate Partners

4.4 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Trovvy, our users, or others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You can access and update most of your personal information directly through the app settings. For information you cannot access directly, contact us at legal@trovvy.com.

6.2 Data Deletion

You may delete your account directly in the app by navigating to Profile > Delete Account. You will be required to verify your identity by entering your password or re-authenticating with Google/Apple. Upon deletion:

This action is permanent and cannot be undone.

If you cannot access the app, you may request deletion by contacting legal@trovvy.com with the email address associated with your account.

Note that some information may be retained as required by law or for legitimate business purposes, and anonymized or aggregated data that cannot identify you may be retained.

6.3 Data Portability

You can export your pet's information using our Pet Passport feature, which generates a shareable QR code containing key pet details.

6.4 Advertising Preferences

6.5 Push Notifications

You can disable push notifications through your device settings or within the app.

6.6 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

To exercise these rights, contact us at legal@trovvy.com.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to:

7.1 When You Delete Your Account

When you delete your account through the app, we immediately:

We retain anonymized records (which cannot identify you) for referential integrity and audit purposes.

7.2 Data We May Retain

Certain data may be retained as required by law, including transaction records for tax purposes and records necessary to resolve disputes or enforce our agreements.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@trovvy.com, and we will delete such information.

9. Third-Party Services

Our Service may contain links to third-party websites, products, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.

Third-party services we integrate with include:

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Trovvy, LLC

This Privacy Policy is provided for informational purposes. For legal advice regarding privacy compliance, please consult with a qualified attorney.